Privacy Policy

1. Introduction

EICR Services ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

Personal Information

When you request a quote or book our services, we may collect:

• Name and contact details (phone number, email address)
• Property address and details
• Service requirements and preferences
• Payment information (processed securely through third-party providers)

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Pages visited and time spent on site
• Referring website addresses
• Device information

3. How We Use Your Information

We use the information we collect to:

• Provide and deliver our electrical services
• Process your bookings and payments
• Send service confirmations and updates
• Respond to your inquiries and customer service requests
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

4. Legal Basis for Processing (UK GDPR)

We process your personal data under the following legal bases:

• Contract Performance: To fulfill our service agreement with you
• Legitimate Interests: To improve our services and communicate with you
• Legal Obligation: To comply with electrical safety regulations and tax laws
• Consent: For marketing communications (you can withdraw consent anytime)

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who assist in our operations (payment processors, booking systems)
• Regulatory Bodies: When required for Building Control notifications and compliance
• Legal Requirements: When required by law or to protect our rights

We do not sell or rent your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Electrical certificates and related records are retained for a minimum of 6 years in accordance with regulations.

8. Your Rights

Under UK GDPR, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal requirements)
• Restriction: Limit how we use your data
• Portability: Receive your data in a portable format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing communications

To exercise these rights, please contact us at the details below.

9. Cookies

Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. Disabling cookies may affect website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by the "Last updated" date at the top of this page. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us: